Question 1

What is Product Prep?

Accepted Answer

An  prep centre is a service that receives and adequately prepares your inventory, then ships the inventory for you to fulfillment centers. The prep center will handle everything for you: bubble wrapping, bagging, labeling, packaging, and shipping.

Question 2

When is payment required for product prep?

Accepted Answer

We require payment upfront before we start prepping your products. This covers all associated costs and allows us to begin the preparation process promptly. We'll keep you updated on your shipment status. Contact us if you have any questions about the payment process.

Question 3

Can I come and visit the prep centre?

Accepted Answer

Yes! You can visit our Fba Prep centre. However, we have restricted access to the facility as we prioritize safety and security for our clients and staff. If you wish to schedule a visit, please contact us in advance to arrange a suitable time and date. We will be happy to show you around and answer any questions you may have about our services.

Question 4

What additional services do you offer for sellers?

Accepted Answer

Yes, we offer a variety of additional services for Amazon sellers. Our team can assist with bundling, repackaging, quality control checks, labeling, barcoding, and inspecting/removing damaged items. Contact us to learn more about how we can streamline your Amazon fulfillment process.

Question 5

What happens if there is an issue with my delivery when it arrives?

Accepted Answer

If there are any issues with your delivery when it arrives, then our quality control department will pick up on it first and you will be informed via our platform and email.

Question 6

How long does it take to process and ship my products into fulfilment centres?

Accepted Answer

Pallets will be checked, processed and ready for shipping within 24 to 72 hours after receipt. This is of course depending on size and and complexity of the order.

Question 7

Can I pay with a credit card?

Accepted Answer

Yes, we accept most forms of payment, including credit cards.

Question 8

What should I do if I notice an incorrect charge?

Accepted Answer

If you believe you've been charged incorrectly, contact our customer support team with the details. We'll promptly investigate and correct any billing errors. Your satisfaction is our priority.

Question 9

How do I know my products are being prepped correctly?

Accepted Answer

At Scendr, we prioritise accuracy and quality in every step of the preparation process. You can have confidence in our services through:
1. Quality Control: Our experienced team conducts thorough quality checks to ensure your products meet the highest standards.
2. Detailed Instructions: We follow your specific instructions meticulously, guaranteeing that your products are prepped as per your requirements.
3. Open Communication: We maintain clear and open communication with you, addressing any questions or concerns promptly.
4. Transparency: You can access your inventory and order status through our online portal, providing transparency and real-time updates.
5. Exceptional Service: With years of experience, we take pride in our reputation for excellent service and reliability.
Rest assured that Scendr is committed to preparing your products accurately and efficiently, allowing you to focus on growing your business.

Question 10

How long does the prep process take?

Accepted Answer

The processing time varies based on the volume and complexity of your order. Typically, we strive for quick turnaround times to ensure your products reach Amazon's fulfilment centres promptly.

Question 11

What happens if there are issues with my products during the prep process?

Accepted Answer

In case of any issues, we'll promptly communicate with you to discuss solutions. Our goal is to address challenges efficiently and ensure your products meet Amazon's requirements.

Question 12

Are there any product restrictions?

Accepted Answer

We handle a wide range of products, but there are restrictions on hazardous or prohibited items. Contact us to discuss your specific product line.

Question 13

Can I use your services for international shipments?

Accepted Answer

Absolutely. We assist with both domestic and international shipments, ensuring your products are prepared according to Amazon's standards, regardless of the destination.

Question 14

How do I get my products to the prep centre?

Accepted Answer

Simply ship your inventory directly to our facility, and we'll take care of the rest. Upon arrival, we'll inspect, label, and prepare your products according to Amazon's specifications.

Question 15

What is an FBA prep centre, and why do I need one?

Accepted Answer

An FBA prep centre is a service that helps you prepare and package your products for fulfilment by Amazon (FBA). It ensures your items meet Amazon's requirements, saving you time and effort.

Question 16

How much do you charge?

Accepted Answer

Our pricing is very simple, we charge just 30p per unit for standard labelling, or 60p per unit, if the product is bagged or bundled. You can see a full breakdown of our pricing by clicking the pricing tab in the menu.

Question 17

Do you have a MOQ (Minimum Order Quantity)?

Accepted Answer

Unlike most Amazon Prep Centres, we do NOT have a MOQ. This means you can send any number of units to us, the price will not change and will be happy to work with you.

Question 18

Do you charge a monthly membership fee?

Accepted Answer

Unlike all other Amazon prep centres, we do NOT charge a monthly membership fee. You can simply sign up on a pay as you go format.

Question 19

What is the process to sign up with Scendr?

Accepted Answer

The process is simple. We will have an initial onboarding meeting where we will learn more about your business and requirements. After this we agree then sign a contract, and then we onboard you onto our system. Once this is all complete, you can start sending product to us immediately.

Question 20

How quickly can you receive, prep and send out my inventory?

Accepted Answer

Our goal at Scendr is to be efficient as possible so we aim for 24 hours, but occasionally it will be a 48 hour turn around time.

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1,000,000+

Units Prepped This Year

50+

Active Clients

24hr

Average Turn Around

Countries Served

7+

How does Scendr work

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Standard Labelling

Bundling / Bagging

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